Laipaca FAQ: everything you need to know
Discover answers to frequently asked questions about our alpaca and llama products, including care tips, delivery information, and returns. Everything you need to know about shopping with Laipaca in one place
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What does it mean that you are a fair trade business
As a fair trade business, we are committed to supporting ethical working conditions and fair compensation for the artisans who create our products.
Each item is handcrafted in Ecuador by skilled artisans who bring generations of expertise and traditional craftsmanship to their work.
By choosing our products, you support these artisans and help preserve their traditional skills for future generations.
Is your shipping fast and free?
Yes. We offer free, fully tracked delivery to Malta and throughout the European Union, with no customs duties or hidden import charges.
- Malta: 3–6 business days (Free). Selected items may take 6–9 business days.
- Netherlands: 2–3 business days (Free). Selected items may take 5–7 business days.
- Rest of the EU: 3–6 business days (Free). Selected items may take 6–9 business days.
- United States: 5–7 business days ($20 flat rate, duties and taxes included).
How do I know the exact delivery time?
Most EU orders are dispatched from our warehouse in the Netherlands. The current estimate is shown on the product page and at checkout before payment.
No hidden fees
The price shown at checkout is final. All orders are fully tracked. Read our shipping policy.
Why is alpaca wool the world's finest?
Alpaca wool is a testament to nature's brilliance. Silky and soft, it provides warmth without being heavy, making it a delight for sensitive skin due to its hypoallergenic properties. Its durability ensures alpaca products remain timeless, exuding elegance.
Are your products made from 100% alpaca wool?
Our products feature a premium blend of 80% alpaca wool and 20% high-quality synthetic fibers, offering the perfect balance of softness, lightness, and durability.
This blend ensures that our ponchos and blankets retain their shape and softness without compromising quality, making them ideal for everyday use. We focus on this optimal mix, rather than 100% alpaca, to guarantee longevity and maintain form.
How easy is it to make a return?
Our products are of very high quality and returns are quite rare. However, we offer an easy return option if required. You can find the detailed procedure in our return policy.
Rest assured, we're committed to ensuring your complete satisfaction with every purchase.
What about deals and offers?
We are always happy to offer our clients promotions and special offers. Check here
Discover the centuries-old craftsmanship of our ancestral artisans, who meticulously handcraft every item with a blend of tradition and precision, deep in the heart of the Andes