Laipaca FAQ: everything you need to know

Discover answers to frequently asked questions about our alpaca and llama products, including care tips, delivery information, and returns. Everything you need to know about shopping with Laipaca in one place

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What does it mean that you are a fair trade business

Being a fair trade business means that we are committed to ensuring ethical working conditions and fair wages for the artisans who craft our ponchos.

Each poncho is handcrafted by skilled artisans in Ecuador, who bring generations of expertise to their work.

By choosing our poncho, you support these artisans and help preserve their traditional skills, all while ensuring they are treated fairly and with respect

Is your shipping fast and free?

Yes, our shipping within the UK is both fast and free. We ensure rapid delivery within 1-2 days. If you place your order in the morning, there's a high chance you'll receive it the very next day.

Check our shipping policy

Why is alpaca wool the world's finest?

Alpaca wool is a testament to nature's brilliance. Silky and soft, it provides warmth without being heavy, making it a delight for sensitive skin due to its hypoallergenic properties. Its durability ensures alpaca products remain timeless, exuding elegance.

Are your products made from 100% alpaca wool?

Our products feature a premium blend of 80% alpaca wool and 20% high-quality synthetic fibers, offering the perfect balance of softness, lightness, and durability. 

This blend ensures that our ponchos and blankets retain their shape and softness without compromising quality, making them ideal for everyday use. We focus on this optimal mix, rather than 100% alpaca, to guarantee longevity and maintain form.

How easy is it to make a return?

Our products are of very high quality and returns are quite rare. However, as a UK-based company, we offer an easy return option if required. You can find the detailed procedure in our return policy.

Rest assured, we're committed to ensuring your complete satisfaction with every purchase.

Waht about deals and offers?

We are always happy to offer our clients promotions and special offers. Check here

About Laipaca

Discover the centuries-old craftsmanship of our ancestral artisans, who meticulously handcraft every item with a blend of tradition and precision, deep in the heart of the Andes